Privacy Policy

Hospitality Insights and Solutions Limited (“We”) are committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practises regarding your personal data and how we will treat it.

1.0.   Introduction.

This privacy policy describes how we collect, process, use and store personal information about you including when you use our website http://www.ifoodi.com an, in accordance with the General Data Protection Regulation (GDPR).

1.1. Who is ifoodi?

Ifoodi is the trading name of Hospitality Insights & Solutions Limited (the “company”, “we”, “our”, “us”) is registered in the UK and our registered address is at 17 Priory Ln, Penwortham, Preston PR1 0AR.

ifoodi is a “data controller”.  This means that we are responsible for deciding how we collect, process, use and store personal information about anyone who expressly consented and willingly provide their personal information through our website. We are required under the GDPR to notify you of the information contained in this privacy policy.

ifoodi is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy statement.

 2.0. Our obligations – data protection principles

We comply with the privacy principles of the General Data Protection Regulation- which states the personal information we hold about you must be:

     Used lawfully, fairly and in a transparent way.

     Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

     Relevant to the purposes we have told you about and limited only to those purposes.

     Accurate and kept up to date.

    Kept only as long as necessary for the purposes we have told you about.

    Kept securely.

3.0.  Information we collect

We may collect certain user information, including personal information in the following ways:

The information you provide to us

To provide you with the required services, we may collect personal information that you provide voluntarily to us including; over the telephone, by e-mail, face-to-face, when you visit our website, for example, when you fill out the contact form, consent form, Data Subject Access Request Form, participate in any interactive features on our website, participate in a survey, promotion, activity or event, apply for a job, request support, or communicate with us via third-party social media sites or direct marketing.

The types of information you provide typically include your name, email address, phone number, industry, company name as well as any contact or other information you choose to provide or financial and bank account/debit/credit card information.

Information we collect automatically when you use our website

When you access or use the ifoodi website or services, we may automatically collect information about you, including:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Our websites use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy below.

Information we collect from other sources

We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

4.0. How we use your personal data

We may use the Personal Data collected for the limited purpose of providing the required services and related functionality for which Ifoodi has been engaged.  Most commonly, we will use your Personal Data for the following lawful bases:

Where we need to perform the contract we are about to enter into or have entered into with you or in order to take steps at your request prior to entering into a contract for the relevant service, including:

To engage with you to send and agree initial terms;

To enter into a contract and manage that contract;

To update your records;

for the performance of a contract with a third party client.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, including for the following purposes including to:

Provide, operate, maintain and improve the ifoodi websites;

Provide and deliver the services and features you request, process and complete transactions, and send you related information;

Respond to your comments, questions, and requests and provide customer service and support;

communicate with you about services, features, surveys, newsletters, offers, promotions, contests and events, and provide other news or information about ifoodi and its services;

Send you technical notices, updates, security alerts and support and administrative messages;

Monitor and analyse trends, usage, and activities in connection with the website and for marketing or advertising purposes;

Personalise and improve the websites, and provide content, features, and/or functionality that match your interests and preferences or otherwise customize your experience on our websites; or

For other purposes about which we notify you.

Where we need to comply with a legal or regulatory obligation.

Special categories of personal data

We may need to use more sensitive personal data (known as “special categories of personal data”) about you or others associated with you, for example, your family/carers. We will only use this kind of information where:

We have your explicit consent;

 It is necessary for employment law matters;

 It is necessary for us to use this information to protect your vital interests or those of another person where it is not possible to obtain consent;

It is necessary for us to do so in connection with the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity; or

In exceptional circumstances, another of the grounds for processing special categories of personal data are met.

Where you have provided us with explicit consent to use special categories of personal data about you, you may withdraw your consent for us to use this information at any time. Please see right to withdraw your consent for further details.

Please note that if you choose to withdraw your consent for us to use special categories of personal data about you, this may impact our ability to provide legal or support services to you.

Automated decision making

We do not undertake any fully automated decision-making processes.

5.0.  How long will you use my information for?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any marketing, sales, legal, contractual, accounting, or reporting requirements.

6.0.  Data security and Data Retention

While no service is completely secure, we take reasonable measures to help protect your information loss, theft, unauthorised access, disclosure, alteration and destruction.  We also take reasonable measures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

 Where we store your data and how we do International Transfers

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.

   Where we transfer data to a member of the Ifoodi Group or use third party providers in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.  

   Whatever the route, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy:  All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

If you have any questions about the security of your personal information, you can contact us at support@ifoodi.com.

7.0. Change of purpose

We will only use your personal information supplied in this website for the purposes for which we collected it, unless we reasonably consider that we need to use it for any other reasons and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

8.0. Sharing and disclosure of information

We will not share personal information about you with any third parties except as described in this Privacy Notice or in connection with the services we provide to you. For example, we may share personal information about you including as follows:

      Compliance with laws or our legitimate interest: We may disclose your information to a third party if:

(a) We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request; or

(b) To enforce our agreements, policies and Terms of Service; or

(c) To protect the security or integrity of our services; or

(d) To protect Ifoodi, our customers or the public from harm or illegal activities; or

(e) To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or

(f)  Where it is necessary to administer the working relationship with you, such as for the fulfilment of your order, the processing of your payment details and the provision of support services; or

(g) Where we have another legitimate interest in doing so e.g. for marketing or performance of contract; or

(h) To any other third party with your prior consent.

   Business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

   Aggregated or anonymised data: We may also share aggregated or anonymised information with third parties that does not directly identify you.

9.0.  Third party services

Ifoodi may provide links to third party sites through this website. Ifoodi assumes no responsibility for the information practises of sites a visitor accesses through our site, and we encourage visitors to review each site’s privacy policy before disclosing any personal details as their own terms and policies will govern the use of those services’ security and data protection.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We ensure that appropriate technical and organisational measures are adopted by us to ensure safekeeping against unauthorised or unlawful processing of personal data and against accidental loss or destruction or damage to the personal data. We will retain the information you provide on our website for as long as we need it to provide you or your organisation with the services, unless we may need to retain this information as necessary to comply with any legal obligations. If you have submitted information to us and wish to see a copy of the information we hold about you or have it removed from our internal records, please email us at support@ifoodi.com.